1- How can I place an order?
Once you have added the desired items to your cart, follow the instructions:
Click on the shopping cart and proceed to checkout
Enter all the required information
Click ‘place order’

2- How are the orders confirmed?
You will receive an order confirmation email or SMS once your order is confirmed.

4- Does adding an item to the shopping cart reserve it?
No, an item will only be reserved for you after you have confirmed your order at checkout.

5- What is your estimated delivery time?
Your order will be dispatched within 24-48 hours and will be handed over to the courier for delivery. However sometimes the order is delayed due to public holidays, unforeseen circumstances (weather, lockdowns), or during sales due to overwhelming response, order delivery can take 3-5 working days. 

6- What are the delivery charges for local and International orders?

Delivery is free on orders above 3000 PKR. You will be charged 200 PKR on orders below 3000 PKR

8- How can I exchange my order?
Please read our Returns, Refunds & Exchanges policy.
 
9- What is the procedure of getting a refund?
Please read our Returns, Refunds & Exchanges policy.
 
10- How can I cancel my order?
For order cancellation, please contact our customer services department within 24 hours of placing the order.

11- THERE’S A MISSING ITEM IN MY ORDER, WHAT SHOULD I DO?
If there is any missing item(s), please contact at us right away at the provided WhatsApp or call us at 0321-2050555 during working hours.

13- Do you Restock the sold-out articles online?
We do replenish articles on our e-store (online), unless they have sold out entirely. In this instance, we advise you to keep an eye on our web page to check availability.
  
16- How do I contact the customer service department?
You can contact us any of the following methods:
-by WhatsApp; 0321-20505555
- by using our Website contact form
- by calling us on: +92-321-2050555 (Monday to Saturday 9 am to 9pm)
- by email, using mhkidsoutfits@gmail.com